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Spring Meadow

Primary School

Aim High, Inspire, Make a Difference

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Statement about Aggressive and Abusive Behaviour on Social Media

This statement is contained within our Parent and Carer Code of Conduct 

The way individuals communicate is changing. Parents and carers are entitled to hold opinions about schools, however, negative comments about school can cause significant distress to staff, who all work tirelessly to give your children the very best experience at school, as well as reputational damage to the school. 

 

The school takes a proactive approach to minimise these incidents by sharing our expectations about the use of social media and online behaviours and encourages all parents and carers to contact the school directly if you have a complaint or concern. In most instances these can be resolved immediately in a professional manner. As a school, we try hard to be as transparent as possible and make easy routes available to parents and carers who wish to raise concerns or put forward their opinion. This includes having Pastoral Leaders, Senior Leaders and / or the Headteacher at the school gate every day.  Teachers can be contacted via the class email system and the Headteacher via her email.  Governors can be contacted via the school office email, and the Complaints Policy and procedure is on our website.   Please ask us directly first before assuming that we do not care or are inefficient or incompetent, as we usually find that most voiced concerns arise from lack of information or simple misunderstandings.

 

We politely ask that you do not post malicious or offensive comments on any form of social media.  Action will be taken if it is brought to our attention that comments that anyone has posted comments that contain threats, are defamatory, name individuals or constitute harassment.  In extreme cases, where no resolution can be reached, parents have the right to register their children at an alternative school if they are unhappy with the service or care they receive. 

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